Hi OpenDesktop Team and community,
I hope you’re all doing well.
I wanted to reach out about something that’s been unresolved for a long time. I’ve had a pending payment since 2020 that I never received, and it’s been really disheartening. I kept hoping it would be sorted eventually, but years have passed, and I’m still waiting.
I put a lot of time and energy into contributing to the platform because I believed in it. But right now, I’m honestly struggling with resources, and it’s becoming difficult for me to continue posting or creating like I used to.
If anyone from the team can help me check the records or give me some clarity, I’d be deeply grateful. I’m more than willing to provide any extra information if needed.
Thanks for listening. I really hope this can finally be resolved.
Warm regards
Vishal Singh
Hello imakira,
First of all, I would like to apologize for the inconvenience.
We have reviewed the bookings and the feedback from the payment service provider. The transactions was declined by the payment service provider.
There could be many different reasons for this, but resolving the underlying issues is beyond our control.
We do not repeat payments in such cases.
Why don’t we do that?
The reasons for such rejected payments can be, for example (not a complete list):
- Receiving international payments is not enabled in the PayPal account.
- The PayPal account owner has violated PayPal’s guidelines.
- The PayPal account is not fully activated.
- The PayPal account has been blocked due to suspected fraud or sanctions.
Ultimately, the payment service provider does not tell us exactly what the problem is. Depending on the nature of the problem, this could put us in an risk-prone legal position, which is why we refrain from repeating such canceled transactions.
There are certain “softer” error messages where the system automatically attempts a retry, and this usually works.
We cannot help with any other complications.
I am sorry to have to tell you this.
We wish you all the best.
Hello,
Thank you so much for taking the time to review my case and for your detailed explanation.
I completely understand that the issue was caused by factors beyond your control and that payment service providers often do not share the full reason behind declined transactions. I also respect your policies and the need to stay within safe legal and operational boundaries.
That said, I genuinely wasn’t aware of the failed transaction back in 2020, and I only realized it much later. At that time, my PayPal account may have had certain limitations, but it is now fully active and verified to receive international payments.
While I understand that repeating payments is not part of your standard process, I would humbly request you to kindly reconsider if not a payment resend, then perhaps a small alternative like a credit, voucher, or some way to acknowledge the missed payment.
I truly appreciate the platform and the work you do, and I hope this message is received in the spirit of goodwill and trust.
Thank you once again for your time and understanding.
Warm regards,
imakira