Can't upload a file

[thevladsoft]

I’m unable to upload a product. I gives me error 500. Even adding it as a URL fails. The file is 40Kb, so size is not the problem.

[comexpertise]

I can confirm the issue, no more log to provide…

[freshdoctor]

Getting the same issue with a 0.2MB file

[justinz]

Looks like our fileserver had a little hiccup, I’ve rebooted it and it is happier, can you please test an upload?

[thevladsoft]

Worked right now. Thanks.

[justinz]

Thanks for your patience, I’m marking this as resolved.

[moyash]

I’m facing the same issue

[dschinn-de]

The upload should be working again.

[schlaefer]

Can’t confirm here, still gets stuck.

[freshdoctor]

still stuck here as well

[dr-mccoy]

still stuck

[moyash]

not solved yet. but the error code changed from (error:0) to (error:500)

[dschinn-de]

Service Update – File Uploads & Downloads Restored

We identified and resolved an instability issue with our file storage system that was causing upload failures.

The root cause was our S3-compatible storage mount becoming unstable under high load. We have reconfigured the service with improved retry handling, better connection management, and automatic recovery
– so it should now be significantly more stable going forward.

Everything should be working again. Please let us know in this thread if you still experience any issues.

Sorry for the inconvenience!