Can't login to Matrix chat (solved)


#1

Greetings. For some reason I can’t login into chat.opendesktop.org. I use my OpenDesktop login and password, but no luck. Is it a bug, or I’m doing something wrong?


#2

Hi, do you use Capital letters for login? Email?

Also what do you see when trying to login?


#3

Tried uppercase (RadRussianRus), lowercase (radrussianrus), and email. Error message is same:

"Incorrect username and/or password.

Please note you are logging into the chat.opendesktop.org server, not matrix.org."


#4

Are you trying to log in to the webview or via a mobile application?


#5

From desktop web browser.
Vivaldi 2.4.1488.36 (based on Chromium 73.0.3683.88).


#6

Might be also helpful.


#7

Any news on this? Still can’t login to chat.


#8

We apologize for the inconvenience. Now we have synced the user record again. Please try again and let us know the result.


#9

Successfully logged in with lowercase version of my login (radrussianrus). Thanks a lot.


#10

Thanks for the info and glad that it works!