# Lag when downloading files
**URL:** https://forum.opendesktop.org/t/lag-when-downloading-files/18097
**Category:** Products
**Created:** [September 10, 2019, 3:31pm UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097 "2019-09-10T15:31:23Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@bealsc](https://forum.opendesktop.org/u/bealsc)
#### Post date: [September 10, 2019, 3:31pm UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/1 "2019-09-10T15:31:23Z")
Hi. When attempting to download files from OpenDesktop and sites like xfce-look, there is a long hang between clicking a link to download a file and actually having the file be downloaded. Sometimes the hang is around 30 seconds, sometimes indefinitely (it seems to be worse later at night). The browser status bar says “Performing a TLS handshake to [dl.opendesktop.org](http://dl.opendesktop.org)…” during the hang. The max speed for my connection is around 10-12 MB/sec, so it’s not a slow connection problem on my end. Also, the download itself is almost instantaneous, there is just the really long hang before it happens. I am using Pale Moon web browser in Debian, and have no such speed issues on other websites.
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### Author:  [@mcfadden](https://forum.opendesktop.org/u/mcfadden)
#### Post date: [September 10, 2019, 4:55pm UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/2 "2019-09-10T16:55:04Z")
Hi,
I reported this issue one week ago, but nothing change.
> [@Cannot download product](https://forum.opendesktop.org/t/cannot-download-product/18085):
>
> Hi, Is there an issue with the server? I can’t download any product.
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### Author:  [@opendesktop](https://forum.opendesktop.org/u/opendesktop)
#### Post date: [September 11, 2019, 5:49pm UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/3 "2019-09-11T17:49:37Z")
Sorry for the experienced delay!
We are working hard to getting things up to much better speed again before the weekend, since servers really are at almost limit since introducing new sections like phone.
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### Author:  [@mcfadden](https://forum.opendesktop.org/u/mcfadden)
#### Post date: [September 11, 2019, 6:08pm UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/4 "2019-09-11T18:08:07Z")
Thanks for your answer. I thought that I had trouble with my dsl connection ;o))
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### Author:  [@bealsc](https://forum.opendesktop.org/u/bealsc)
#### Post date: [September 11, 2019, 7:25pm UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/5 "2019-09-11T19:25:57Z")
Thanks, that’s good to know. Hope everything goes smoothly.
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### Author:  [@opendesktop](https://forum.opendesktop.org/u/opendesktop)
#### Post date: [September 13, 2019, 8:10am UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/6 "2019-09-13T08:10:36Z")
We switched to alternate download servers, so the lag should be much better now.
If still lagging experience, please report back, thank you.
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### Author:  [@akubos](https://forum.opendesktop.org/u/akubos)
#### Post date: [September 26, 2019, 2:38pm UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/7 "2019-09-26T14:38:32Z")
Hi,
I am still experiencing this issue with a timeout on [https://dllb2.pling.com/api/files/download/id/1530774600/s/6cb2f9bea703237258d1fba81db2948fb382bd0b24a24bb9f3beadd205bad76fd88cf44e3a0e172d3c9a3ac0a344c72ea57942f2c5aef4c6f704f15ce44325be/t/1569511499/c/a73bb035c93c34088d756856891ac9080df71538af1fe3e2b0b639d4db69753e28fab2b5a1c22b3396d82efa89f1b39e939dc8a543ffa1c9980e1d9dd91b7e0a/lt/download/ocs-url\_3.1.0-0ubuntu1\_amd64.deb](https://dllb2.pling.com/api/files/download/id/1530774600/s/6cb2f9bea703237258d1fba81db2948fb382bd0b24a24bb9f3beadd205bad76fd88cf44e3a0e172d3c9a3ac0a344c72ea57942f2c5aef4c6f704f15ce44325be/t/1569511499/c/a73bb035c93c34088d756856891ac9080df71538af1fe3e2b0b639d4db69753e28fab2b5a1c22b3396d82efa89f1b39e939dc8a543ffa1c9980e1d9dd91b7e0a/lt/download/ocs-url_3.1.0-0ubuntu1_amd64.deb)
Therefore, I cannot download other packages.
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### Author:  [@opendesktop](https://forum.opendesktop.org/u/opendesktop)
#### Post date: [September 27, 2019, 5:38am UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/8 "2019-09-27T05:38:37Z")
The link you posted is not valid.
Which product do you experience the timeout when downloading?
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### Author:  [@akubos](https://forum.opendesktop.org/u/akubos)
#### Post date: [September 27, 2019, 7:54am UTC](https://forum.opendesktop.org/t/lag-when-downloading-files/18097/9 "2019-09-27T07:54:08Z")
I am trying to download ocs-url [ocs-url\_3.1.0-0ubuntu1\_amd64.deb](https://www.pling.com/p/1136805/startdownload?file_id=1530774600&file_name=ocs-url_3.1.0-0ubuntu1_amd64.deb&file_type=application/x-debian-package&file_size=54502)